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 Riverport Medical Practice

August 2018 Update


Latest News

We have recently employed an Advanced Nurse Practitioner and a Senior Practice Nurse to our team and believe that they will be instrumental in helping us to offer a wider range of clinicians with whom our patients can consult. Within our group we will have a mix of male and female GPs all of whom have individual specialities,   2 Nurse Practitioners,  4 Practice Nurses, 3 Healthcare Assistants, 4 Dispensers and a team of managers, administrators and receptionists.   We are all really excited about the merger of our practices and the improvements we will be making to our systems and services.

Staff training

At the end of August and through the first half of September all staff at both Parkhall and Orchard Surgeries will be undergoing training on their new clinical system. This piece of work will ensure that the merger between Northcote House, Orchard Surgery and Parkhall Surgery goes through smoothly.  We are still on schedule for the merger of our contracts at the beginning of October and the computer systems will be fully merged by the third week of October. 

What is not changing?

There are no plans to change the telephone numbers at each site. This means our patients can still contact their preferred site, however, by the end of October, we will be able to offer a choice of location for  various appointments. Patients will still be able to see their preferred clinician, but we hope  they will take advantage of our wider team and their expertise.


 We plan to issue regular updates by:             

¨ Newsletters in the practices                                  

¨ Articles in local magazines                                        

¨ Information on our websites                                 


 Should you have any specific questions then  please contact Jenny Parker either by letter at: Northcote House Surgery 8 Broad Leas St Ives, PE27 5PT Or by email:

 Riverport Medical Practice - June 2018

Our new group practice

Who ?
What’s happening and why?
When will it happen?
How will this affect patient care?
Who can you contact for further information?


Who? - The Riverport Practice will be made up of Orchard Surgery in St Ives, Parkhall Surgery in Somersham, Northcote House in St Ives & Fenstanton Surgery

What’s happening & Why? - The three individual practices submitted an application to NHS England & Cambridgeshire & Peterborough CCG requesting that we be allowed to merge and form a group practice. We are really pleased to announce that this has been approved and we are now working towards this aim. As three small practices we were all finding it difficult to meet the challenges of resilience, provision of appointments over extended hours and recruitment. As a group we are confident that we will be able to better manage these for our patients. One of the first big changes is that Orchard and Parkhall will change their clinical software so all sites will be using SystmOne. This needs to happen prior to the actual merger and is scheduled for August/September 18. After the official merger the systems at all sites will be linked. This merger has given our staff a new goal to work towards and we are all looking forward to our new way of working and providing more services for our patients across the sites.

When will it happen? We set 1st October 2018 as our preferred date and we are still confident that the first stages of the merger will happen at this time

How will this affect patients and their care? Initially the individual practices will retain their current telephone numbers so that you can contact us in the usual way. We will be able to offer you appointments at all sites giving you more choice of doctors and nurses with whom you may consult. We will have a choice of both male and female GPs, a Nurse Practitioner, Practice Nurses and Healthcare Assistants. There will be a management team dealing with the different aspects of general practice management and they will be supported by administrative and reception teams. As a group we will be able to offer a wider range of services to all our patients using the wider clinical expertise available to us. We are really excited about the merger and look forward to sharing all the benefits with our patients. 


 Northcote House & Fenstanton Surgeries

Hello and welcome to our website.  We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions. If you’re new to the area, have a look at our opening times, download a registration form and come and see us. 

Access all Areas

Existing patients can enjoy access to our wide range of services at the touch of a button. Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home.

Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.

Two Surgeries - Two Choices

We have two surgeries - one is at Northcote House Surgery in Broad Leas, St Ives and the other is Fenstanton Surgery, 7E High Street, Fenstanton.The telephone number for both surgeries is 01480 461873.

Your Health Record and Sharing Information

Your health record includes your medical history, details about your medication and any allergies you may have.  You can now choose whether to share these full medical details.  We use a secure electronic health records system called SystmOne.  With your permission, this system can allow clinicians to share your full record held here with other healthcare services who are providing care for you.  Leaflets are available at both surgeries and a downloadable version attached here  Patient_consent_leaflet_electronic.pdf

Further information is available at

New Patients

Our patient list is open and we welcome new patients - all you need do is go to the link above or alternatively telephone or call to see our receptionist at Northcote House Surgery in St Ives or Fenstanton Surgery in Fenstanton.We offer a quiet, relaxed, and friendly environment for patients. 

Recently practices have been invited to review their boundary areas and as a result our outer boundary area has changed - we now accept patients from Warboys, Pidley, Somersham, Earith, Willingham, Longstanton, Bar Hill, Knapwell, Cambourne, Papworth Everard, Hilton, Godmanchester, Old Hurst. Please see boundary map at link below:


Premises Access

Both Northcote House Surgery and Fenstanton Surgery are equipped to meet the needs of all patients - this includes wheelchair access to all rooms, disabled toilets, baby changing area, hearing loop in reception.  All consulting rooms/patient toilets are on the ground floor. Parking is available near to the Surgeries in the designated public parking areas. 



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